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Fully Connected Shipping

2021 Pacejet Customer Care Holiday Schedule & Hours

Happy New Year! Pacejet is gearing up for a fantastic 2021, filled with additional hands-on capabilities, carrier upgrades, enhancements, and more. Our Support and Services teams are rested and ready for the year ahead. At Pacejet, we operate by a few guiding principles and the one that's top of mind right now is our commitment to customer excellence.

We can only achieve customer excellence by managing expectations, bringing innovated solutions to the table, and being available to help your team. With that said, let's talk about our Customer Care support hours and schedules. 

Our team of Customer Care Specialists is comprised of Tier 1 and Tier 2 level support to assist with any issues you might be running into with your Pacejet integration, carrier connection, or supply chain tool connectivity. They work tirelessly to ensure our customers are confident in their shipping processes and system configurations and that if any issue may arise, we can solve it in a matter of minutes, hours, or days depending on the complexity of the problem. You can reach our team a few different ways; give us a call, email, or fill out our form here, and we’ll help solve even your most stressful issues.

2021 Hours & Office Closures

We are open 8:00am to 8:00pm, Monday through Friday, Eastern Time. This year we are closing on a few major holidays to allow our team to spend time with family, hang out with friends, and have some much deserved time off. Here's the list of our office closures: 

New Year's Day: Friday, Jan. 1, 2021
Memorial Day: Monday, May 31, 2021
Independence Day Weekend: Friday, July 2 and Monday, July 5, 2021
Labor Day: Monday, Sept. 6, 2021
Thanksgiving: Thursday, Nov. 25, 2021
Friday After Thanksgiving: Friday, Nov. 26, 2021
Christmas Eve: Friday, Dec. 24, 2021
Christmas Day: Observed Monday, Dec. 27, 2021
New Year's Eve: Friday, Dec. 31, 2021
New Year's Day 2022: Observed Monday, January 3, 2022

Contact Support

If you have needs around the holiday closures, make sure to contact support and get your questions addressed before our office shuts down for the Holiday. 


Fully Connected Shipping - Pacejet

Got questions? We’ve got support! Our team is online 8am to 8pm, waiting for your calls and emails to help you navigate your portal, configure a new update, or resolve a system error.

Visit http://pacejet.com/support, call 877-722-3538, or email help@pacejet.com.

Topics: Pacejet - Tips and Tricks, Pacejet - Customer Experience